Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how Crown Coins Casino, operated through crowncoinscasino.live, collects, uses, and protects information provided by users of this website. By accessing or using this site, you agree to the terms described below.

1. Information We Collect

Information You Provide Directly

When you register for an account, we collect your name, email address, date of birth, and any other details submitted during account creation. If you choose to purchase a coin package, payment information is collected via our third-party payment processors. We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit this site, we automatically collect certain technical data. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and session duration. This data is collected through cookies and similar tracking technologies.

Identity Verification Data

To process Sweepstakes Coin redemptions, we are required to verify your identity. This process may require submission of government-issued identification, proof of address, and other documentation. This data is handled in accordance with applicable identity verification regulations.

2. How We Use Your Information

We use the information we collect to operate and maintain your account, process Gold Coin purchases, facilitate Sweepstakes Coin redemptions, deliver promotional emails and bonus notifications you have opted into, respond to support requests, and comply with legal obligations including anti-fraud and Know Your Customer requirements.

We do not sell your personal information to third parties. We do not share your data with advertisers in exchange for compensation.

3. Cookies and Tracking

This site uses cookies to maintain session continuity, remember your preferences, and collect analytics data. Essential cookies are required for the site to function. Analytics cookies track usage patterns to help us improve the platform. You can disable non-essential cookies through your browser settings, but doing so may affect site functionality.

4. Data Sharing

We share your information with third parties only in the following circumstances. Payment processors receive billing information necessary to complete transactions. Identity verification providers receive documents submitted for KYC checks. Law enforcement or regulatory bodies may receive information when required by law. Service providers who assist with platform operations receive limited data under confidentiality agreements.

5. Data Retention

Account information is retained for as long as your account remains active. If you close your account, we retain certain records for the period required by applicable law, typically between three and seven years for financial records. You may request deletion of personal data not required for legal compliance by contacting our support team.

6. Your Rights

Depending on your state of residence, you may have rights regarding your personal information. These rights may include the right to access the data we hold about you, the right to correct inaccurate information, the right to request deletion of certain data, and the right to opt out of certain data uses. To exercise these rights, contact us through the support channels listed on this site.

7. Children's Privacy

Crown Coins Casino is intended for players aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has created an account, that account will be closed and associated data deleted.

8. Security Measures

We use SSL encryption to protect data transmitted between your device and our servers. Account passwords are stored using one-way hashing. Access to user data is restricted to authorized personnel with a legitimate operational need. No security system is completely impenetrable, and we cannot guarantee absolute security, but we maintain industry-standard protections.

9. Third-Party Links

This site may contain links to external websites. We are not responsible for the privacy practices of those sites. Review the privacy policy of any external site you visit before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted to this page. Continued use of Crown Coins Casino after a policy update constitutes acceptance of the revised terms. The date at the top of this page reflects the most recent revision.

11. Contact

Questions about this Privacy Policy can be directed to our support team through the contact methods available on this site. We respond to privacy-related inquiries within 30 days.